Below are some of our more common questions, if you can't find your answer here please don't hesistate to contact us!
Q: We've never used a camper van before, will we manage?!
A: Yes absolutely! It's no harder to drive than a people carrier. On collection you will recieve a one-to-one tour of the van and we will show you how to operate all of it's features. Plus we include a full manual should you need to check! If you get stuck we will be on the end of the phone for your whole trip.
Q: What is not included in the hire?
A: We won't cover any campsite fees, food & drink or diesel used. Ruby will have a full fuel tank on collection, just bring her back full! We have a petrol station less than a mile from our base.
Q: Can we bring our dog?
A: We love dogs, but Ruby is kept dog free for those with allergies. Take a look at our other vans where you are welocome to bring your dog too.
Q: Can we pick up and drop off the van at different times to those listed on the website?
A: Sometimes this can be possible but please don't bank on it! We are a small business so try to accomodate all needs where possible and subject to any other bookings. Please also remember to leave 30 mins for collection of the van so we can demonstrate and check your drivers license!
Q: How far can we drive? Any limitations?
A: No! You will have unlimited mileage for your rental, although if you are looking to go to Europe you WILL need to pay a small extra to cover the insurance. (£15 per day)
Q: What happens if we break something in the van?
A: Accidents happen! If anything does break we just ask you let us know ASAP so we can plan to fix the van on your return as quickly as possible for it's next trip. Any costs will be taken from your security desposit.
Q: Is there a deposit to pay?
A: Yes, there is a £500 deposit required to cover the insurance excess. This will be returned to you in full provided our T&C's are met and there is no damage to the vehicle.
Q: We enjoyed the holiday so much we now want a van! Can you help?
A: Most certainly! We converted Ruby ourselves and are happy to talk to you about how we can convert your van into the dream camping machine!